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Payment

 

Do I have to pay sales tax?  

You only have to pay sales tax if your shipping address is located in New York State, as we are required to collect New York sales tax because our office is located in Brooklyn.  If you login to your account prior to placing an item in your shopping cart, the amount of sales tax will be displayed on the summary page prior to your placing your order.  If you place an item in the shopping cart prior to registering your information, you can see the details of your charged sales tax, after you register your account, by clicking on the Summary (Résumé) page.  We are required to charge sales tax on the cost of shipping as well as the cost of the products.


What methods of payment do you accept?

At this time Moustache Books only accepts payment by Credit Card (Visa, MasterCard, AMEX and Discover).  When you place your order, your credit card will be authorized for the amount of your order, but you will not actually be charged until your order is shipped. 

 

Do you offer gift certificates?

Not at this time.  Hopefully one day!

 

Shipping

 

What Methods of Shipping Are Available

Moustache Books offers two methods of shipping, USPS Media Mail and USPS Priority Mail.  Orders shipped by Media Mail generally arrive within 2-9 business days to addresses in the continental United States, with shipments to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses taking between 3 to 8 weeks.  Orders shipped by USPS Priority Mail are generally delivered within 2-3 business days, although delivery time to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO may take longer. 


What are the Shipping Rates

Shipping is automatically calculated prior to submitting your payment information.  After adding items to your shopping cart and proceeding to the Checkout page you will be offered Shipping Method choices and their prices. 

- The media mail rate is $3.99 for the first item, and $.50 for each additional item.  For orders that total $50 in merchandise (prior to taxes or shipping costs) and are sent to an address in the contiguous United States, shipping by Media Mail is free!

- The Priority mail rate is $6.99 for the first item, and $1.00 for each additional item.


How Can I Get Free Shipping?

Free Media Mail Shipping is available for all orders that total $50 in merchandise (prior to taxes or shipping costs) and are sent to an address in the contiguous United States.  Please choose this option at checkout. 


Do You Offer International Shipping?

At this point Moustache Books only ships to addresses in the United States.  It is nothing personal, we are just starting off small!  However, we plan on expanding shipping to more exotic addresses in the coming months.  If you are outside the United States and are interested in receiving books from Moustache Books, let us know at info@moustachebooks.com and we will keep you up to date on shipping to your country or region!


Order Information

 

When Will My Order Ship

Moustache Books works to ensure that each available item is shipped within 24-48 hours of being ordered.  However, as we are a tiny company of only two employees who always take their vacations together, Moustache Books will occasionally be in “Vacation Mode” where all orders will be shipped when Mrs. and Mr. Moustache return.  During these periods, a vacation notice will be posted on every page of the website notifying customers of the date that the books will ship.  No orders will be processed until this date.


How can I cancel or modify my Order?

You can cancel your order with Moustache Books only if the order has not yet shipped.  Please send an email to info@moustachebooks.com immediately if you wish to cancel or modify your order, and if the order has not yet shipped we will be happy to cancel shipment.


Does Moustache Books accept returns?

Unfortunately, Moustache Books can only accept returns if you have received a different book than what you have ordered.  If this is the case, please email Moustache Books at info@moustachebooks.com for instructions on how to prepare a return.  All returned books must in original condition.


What if my Order is Missing an Item?

Please let us know at info@moustachebooks.com and we will work to correct your order.